Reservation Process
Having our pieces at your next event is as easy as 1, 2, 3!
We’ve outlined our process and some of our most frequently asked questions below.
STEP ONE
Browse our inventory and click the heart icon to add the pieces you want to your wish list. If you need inspiration check out our blog. Wish lists can always be tweaked if needed.
STEP TWO
Create and submit your wish list so that a member of our team can put together a quote for your event. Quotes take 2-3 business days for our team to prepare.
STEP THREE
Once we have perfected your wish list and event details, we will send you a contract to sign. A 50% retainer is due when you sign the contract.
The remaining 50% will be due 14 Days prior to your event.
Remember that pieces are not reserved until the contract is signed and the 50% retainer is paid. If your event is in 14 days or less, payment is due in full to reserve your pieces. Prior to your event, we will confirm the Will Call or Installation and Retrieval details for the day of your event. See our FAQ below for more details.
Frequently Asked Questions
We want to be a part of your event!
We have provided the answers to some of our most frequently asked questions below.
How does this all work?
Take time to peruse our collection, add items to your wish list by clicking the heart icon for each item and submit your list when completed! If you would prefer to visit in person or on the phone, click our make an appointment button at the top to schedule a time to chat or visit our warehouse!
Is all of your inventory vintage?
Approximately 90% of our inventory is vintage items. Occasionally you will see listed items that are labeled "vintage inspired". This means we feel they emulate a vintage feel but it is a newer piece of decor. Other items we may have created from vintage pieces or reclaimed items. Please ask if you would like more specifics about a particular piece.
Are your items in mint condition?
Because our items are vintage one of a kind pieces they may not be considered in "mint" condition. You may find imperfections or chipping paint on items. We believe this is what gives our pieces character. If you are curious about the condition of any item in our inventory, please ask!
What are your showroom hours?
Viewing pieces of our collection in person is by appointment only. Please contact us to schedule.
How are your items priced?
We do have pricing for individual items if you are interested in only a couple of items. But we also offer a package price for an event. For example, if you want 20 table settings, we would have a price per table, instead of each individual item used. This provides more value to our customers.
Is there a minimum order?
No minimum order! Rent a couple of items or enough to decorate your whole event.
How far in advance should I reserve items?
Because we offer unique one of a kind items for rental, we encourage reserving early to ensure items are available.
How do I reserve items in your inventory?
After you receive a pricing quote and contract, we require a 50% payment to reserve your rentals. Your items will not be held on your date until we receive a signed contract and the 50% deposit.
Do you require a deposit to secure rental items?
50% of the quote is required to secure your items for your date.
Do you require a security and damage deposit?
Our security & damage fees are incorporated into each rental price. No additional fees are added to your order except for tax. If everything that is rented is returned without damage, there will be no extra charges. If items are returned broken or damaged beyond repair, you will be charged to replace the item.
What if an item is damaged or lost?
Returned items that need repair or replacement will be charged the amount to fix or replace them. Items that are not returned will be charged the amount to replace them also.
Do you offer delivery?
Yes! We offer delivery in the Sioux Falls and surrounding areas. All delivery charges are based on size of order and distance traveled. This is customized to each event, please let us know if you would like this option included in your quote. Some items require delivery because of their size.
Can my order be picked up from your warehouse?
We can arrange pick up before your event. Items need to be returned 1-2 days after your event. Please contact us to schedule pick up and drop off times.
Will you set up my rental items?
We love to style our rental items! If you would like one less thing to do on your special event day, let us set up your event! We can include this service on your quote.
Can I change my order after my initial request?
We allow adjustments to your order up to 14 days prior to your event.
I paid my 50% retainer but I need to cancel my order, do you offer a refund?
We do not offer refunds of the 50% deposit due to cancellation of orders.
Do items need to be returned clean?
All items are rented to you cleaned and sanitized for use. All dishes and rental items need to be returned free of food, liquid, or residue to prevent damage to the item.
Are all dishes food safe?
No, there are dishes in our inventory that we do not recommend for serving food or drink. Please ask if you are wondering about using a particular item for serving.
Can candles be used in antique mason jars?
Due to the fragile nature of antique mason jars, we request that you do not use them for candles. Battery operated candles or led lighting is okay.
Do you purchase items from the public?
Yes! We are always looking to add items to our inventory. Please be sure to send us an email with a photo of your item(s) and asking price. We will assess if it is a good fit for our collection and respond via email.